If you are not entirely happy with your purchase you can return for a full refund to your original payment within 14 days of purchase.
Once we have received the product(s) and if appropriate any packaging, a refund will be credited to your payment account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.
II. Payments options:
We accept payment via PayPal.
If your credit/debit card is rejected by our online payment processing systems, please double-check that all of the details you entered were correct. If you are sure you are using a valid card, please try again with the same credit/debit card or place the order again using a different credit/debit card. If the problem persists, please contact your credit/debit card provider.
Your name and billing address details must match the card-holder address details held by your card issuer.
If, for any reason, there is a problem with collecting payment from your credit/debit card after we have confirmed receipt of your order, we will not be obliged to despatch your order.
Additionally, on some occasions, we may be unable to process an order. The reasons for this may be due to:
- The item being out of stock or no longer available; or
- Your payment being declined; or
- An unspecified technical error.
We encrypt your payment card details using industry standard SSL technology to ensure they are kept completely safe and secure.
As part of our policy to protect against the fraudulent use of credit/debit cards, we conduct security checks on all orders received. These checks can take various forms and may involve contacting you by telephone before we process your order. We also work with various credit rating and fraud prevention companies and we may share details of your order with them for the sole purpose of detecting and preventing fraudulent use of cards.
III. International Delivery:
We cannot carry out international deliveries on Saturdays.
We cannot carry out international deliveries on British Public Holidays.
We cannot carry out international deliveries at specific times of the day.
In order to protect you from fraudulent card use on our website, all orders are subject to security screening. Any irregularities found may mean your order is not processed.
Deliveries within the EU will incur no import or export duties. Some international deliveries may be subject to customs, legal and regulatory restrictions. To comply with local legislation, you or the recipient may be required to pay additional taxes, fees, levies, or import duty on House of Beauty purchases.
You are responsible for checking import thresholds or duties for your delivery address before placing an order. It is also your responsibility to ensure any products you order comply with all laws and regulations of the destination country or region.
We will endeavour to assist you if customs related restrictions or delays arise when you order from us, but we are unable to provide local support.