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2 weeks on return

2 weeks on return

If for any reason you are not happy with your purchase, you may return any unopened and unused items to us within 14 days of receipt.

All packaging and/or cellophane wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale and will not be accepted by our returns department.

To ensure we process your return and refund as quickly as possible, please follow the procedure below.

UK Returns Procedure:

  •     Please contact us by completing the contact: info@houseofbeauty.co.uk. Your message should contain the Order Reference Number/Invoice number from your Dispatch Note as well as a full explanation of your reason for returning the goods.
  •     Goods must be in their original packaging with any seals intact and in an unused and re-saleable condition.
  •     Re-package the parcel using strong packaging and ensure it is sealed securely to avoid damage during transit. Please enclose your dispatch note/receipt within the parcel.
  •     Request a proof of postage. Without this, you will be unable to make a claim, should the return parcel go missing. (Please note: House of Beauty will not be liable for lost returns.)

    Please allow up to 14 working days for action of your return.

 

Please allow up to 14 working days for action of your return.

If 14 working days have passed since you posted a returns package to us, please get in touch using the contact: info@houseofbeauty.co.uk